Support channels
For the fastest help, include your device model, operating system version, app version, and a short description of what happened.
Support
Contact Cozy 3D
Need help with Premium, tokens, downloads, coloring progress, or app store questions? Send us a note and we'll help as soon as we can.
Common questions
How do I cancel Premium?
Subscriptions are managed through your Apple App Store or Google Play account settings. Deleting the app does not cancel an active subscription.
How do I restore purchases?
Open Cozy 3D, go to Profile, and use Restore Purchases. Make sure you are signed into the same store account used to subscribe.
Can I suggest a new model?
Yes. Email support with the kind of 3D model you would love to color next.
Where are my downloaded models?
Downloaded, completed, and liked models appear in the My Models tab inside the app.